Feedback & complaints
We want to hear from you
Compliments, suggestions and complaints all make our supports better. Making a complaint is safe, free and will never affect the supports you receive.
How complaints work
Tell us
Raise it with your support worker, or contact us directly by phone or email. You can ask a family member, friend or advocate to speak for you.
We respond
We acknowledge every complaint within two business days. We will talk with you about what happened and what a good outcome looks like for you.
We fix it
We investigate, keep you informed and act on what we find. Complaints are recorded and reviewed so the same problem does not happen twice.
Contact us directly
The fastest way to resolve most concerns.
- Phone: 1800 300 800
- Email: feedback@nswcarer.com.au
- Or use our contact form
NDIS Quality and Safeguards Commission
You can also complain directly to the NDIS Commission at any time. You do not need to raise it with us first.
- Phone: 1800 035 544
- Website: ndiscommission.gov.au
Interpreters are available through TIS National on 131 450. If you are deaf or have a hearing or speech impairment, call through the National Relay Service.